Stakeholder Engagement
The 9 Key Stakeholders Channel of Communication
Academic Experts
Suppliers
Customers
Investors
Students
NGOs
Media
Employees
Communities
Frequency of Communication
Indefinite
Topic of Communication
- Pollution prevention strategies
- Green product management
- Charity involvement
- Shaping of corporate culture
Channel of Communication
- Expert meetings
- External communications mailbox
- Conferences
Main progress of the Year
- Organized 10 interviews with government agencies, experts and academics.
- Affirmation of the personnel control function in the AUO emergency command suppor t tablet.
- Recognition of AUO's efforts on the circular economy and provision of counseling support platform.
Frequency of Communication
Indefinite
Topic of Communication
- Response to Conflict Minerals
- Prohibited & Restricted Substances Policies
- Product Carbon Footprints
- Suppliers’ CSR Ratings
Channel of Communication
- Supplier Conferences
- Complaints Mailbox
- Suppliers' Management Systems
- Supplier audits
Main progress of the Year
- Promotion of supplier CSR management approach at Supplier Quality Conference and CSR Par tners Conference.
- Completed annual audits at 39 key suppliers.
- Hosted 3 supply chain co-prosperity conference events.
- Communicated the hazardous substance management policy and requirements to the supply chain through system bulletins.
- Completed 51 supplier conflict minerals management audits (56 audits in total).
- Responded to more than 88 supplier queries (by phone or mail).
Frequency of Communication
Indefinite
Topic of Communication
- Environmental Management and Performance
- RBA Implementation
- Employee Health and Safety
- Quality of Service
- Prohibited Substances
Channel of Communication
- Customer Satisfaction Surveys
- Customers Website Systems
- Questionnaires
- Audits
- Supplier Conventions
Main progress of the Year
- Introduction of GDPR customer privacy protection mechanism.
- Addition to customer material no. to RMA Shipping Notice mail to speed up customer recognition.
- RMA Issue Mail annotated with what information is needed by customers when applying for RMA to simplify the process.
- Customer responsibility photos added to the customer version of repair reports to give customers a better idea of defective imagery.
- 84 customer CSR surveys.
- 4 customer RBA audit sessions.
- Completed more than 328 conflict miner als documents required by customers.
- Participated in supplier conventions organized by customers to master customer requirements.
- The Green Products Hazardous Substance Management Regulation was revised in 2019 and compliance with key customers continued to be 100%.
Frequency of Communication
Routine
Topic of Communication
- Operational Status
- Performance of Social Responsibilities
Channel of Communication
- Monthly Business Reports
- Annual Shareholders Meetings
- Quarterly Investor Briefings
Main progress of the Year
- Monthly business report - 12 sessions.
- Annual Shareholder Meeting - 1 session.
- Quarterly Investor Briefings - 4 sessions.
- 77 pieces of feedback received.
Frequency of Communication
Indefinite
Topic of Communication
- Performance of social responsibilities
- Recruitment and welfare
Channel of Communication
- A+ Summer Internship
- Factory Visits
- Job websites
Main progress of the Year
- 150 people took part in the global A+ Seed Internship Program (including 90 A+ Seed interns from Taiwan).
- GOLF Program has recruited 20 partner enterprises and 36 partner universities. 941 learning accounts were provided by AUO and the courses have been viewed 3,327 times.
Frequency of Communication
Indefinite
Topic of Communication
- Water Pollution Management
- Charity involvement
- Shaping of corporate culture
Channel of Communication
- External Conference Activities
- Events Organized by NGOs
- External Communication Mailbox
- BenQ Foundation
- AUO Foundation
Main progress of the Year
- AUO GreenArk water resource center at Longtan Site collaborated with the Shihmen Reservoir Environmental Education Center on the 2019 GreenArk summer camp.
Frequency of Communication
Indefinite
Topic of Communication
- Operating performance
- Charity
- Environmental Sustainability
Channel of Communication
- Exhibitions
- Press Conferences
- News Releases
Main progress of the Year
- In 2019, more than 40 corporates, CSR, Display and Solar press releases were issued. Over 35 press conferences and media interviews were also organized.
- Business Performance: Lunar New Year press conference, Shareholders Meeting pres conference, Touch Taiwan press conference etc.
- Social Engagement: Campus recruitment, fund-raising for the Honesty-Intelligence Scholarship, Wish Program, employee healthy workplace, GOLF alliance etc.
- Environmental Sustainability: Green Party tree-planting event, Energy Taiwan foreign media tours.
Frequency of Communication
Indefinite
Topic of Communication
- Operating Conditions
- Environmental Issues and Incidents
- Environmental Safety Projects
- Labor-management Relations
Channel of Communication
- WOW AUO Quarterly Publication
- General Complaints and Inquiries Hotline
- Appointment With the President Seminar
- Meeting with BG Head
- AUOer Website
- Labor-management Meetings
- Business Briefings
Main progress of the Year
- 6 Meeting with the President sessions were held and attended by 108 factory/department managers.
- 21 sessions of the Meeting with BG Head were held and attended by a total of 475 managers and deputy managers.
- 38 direct employee meetings were held and 287 opinions were compiled.
- Complaints and inquiries hotlines were used 7,620 times.
- 157 clubs with a total club membership of 4,956.
- There are now more than 150 clubs and club membership now total 5,638 people.
- Labor-management meetings - 4 sessions.
- Business briefings - 4 sessions.
- Employee Welfare Committee meetings - 12 sessions.
Frequency of Communication
Indefinite
Topic of Communication
- Activities in the Public Interest
- Noise and Odor
- Performance of Social Responsibilities
Channel of Communication
- External Communications Mailbox
- Regular Visits and Care
- Factory complaints hotline
Main progress of the Year
- Distributed NT$8.35 million in Honesty-Intelligence Scholarships.
- Purchased 40,188 kg of quality locally-grown rice for company catering and Meals on Wheels service.
- Purchased 406 gift boxes of local agricultural produce.
- Contact: Spokesman Benjamin Tseng (TEL: 03-500-8800 Ext 3999)
- Outside communication mailbox：info@auo.com
Engagement Plan Results
Through multiple channels, opinions and feedback were collected in order to realize sharing and collaboration with stakeholders. The committees report the results to the Board of Directors in the beginning of the year annually.It includes the key issues who Stakeholders concerned and what AUO’s action plans.
Build internal consensus
Through internal meetings and trainings, sharing the CSR outcomes and an interactive manual, we built consensus.
Stakeholders
9
Spokesperson
65
Focus on material issues
Through a questionnaire, we identified the CSR issues of concern and analyze their levels of concern and impact.
Questionnaires
426
Issues
9
External interactive consultations
We held consultations with stakeholders to understand their overall emotional perception and their friendliness.
Expert Meetings
33
Consultations
256
Investor Relations
Financial results and investor conference related materials are disclosed on the Company's website on a regular basis for investors' reference. In-time disclosures could enhance the transparency of our operations, providing investors a clearer picture of the Company's business directions.
Customer Relations
Deliver on time high-quality green products and services that establish the mutual benefit with customers
Sustainable Supply Chain
AUO always embraces CSR and highly respect the relationship of sustainability value chain between suppliers and AUO. Through advocacy, sharing, mentoring and role-models establishing, we improve supply chain performance in the economic, social, and environmental dimensions so as to reach a CSR eco-system with co-prosperity.
Investor Relations
- Financial results and investor conference related materials are disclosed on the Company's website on a regular basis for investors' reference. In-time disclosures could enhance the transparency of our operations, providing investors a clearer picture of the Company's business directions.
- Our Company has a spokesperson, a deputy spokesperson, investor relations and securities management department, so to maintain accessible communications and good interactions with investors.
Customer Relations
Deliver on time high-quality green products and services that establish the mutual benefit with customers
Quality has always been AUO’s core competitive strengths. One of the goals of our corporate operation is to satisfy the needs and expectations of our customers and stakeholders. Through the customer-oriented processes, relevant support procedures and organizational management processes to earn the recognition and become one of the world’s leading companies.
Support Process Management
Sustainable Supply Chain
AUO always embraces CSR and highly respect the relationship of sustainability value chain between suppliers and AUO. Through advocacy, sharing, mentoring and role-models establishing, we improve supply chain performance in the economic, social, and environmental dimensions so as to reach a CSR eco-system with co-prosperity.
“Supplier Support” is the platform that AUO and suppliers are able to mutually share information. It accelerates the efficiency of communication and disclosure of information is transparency.
Responsible Supply Chain
Give priority to local suppliers reduce carbon emissions and provide job opportunities to stable local economy.
Suppliers are the key factors for AUO sustainable development. As for our procurement strategy, we give priority to local suppliers to speed up the production efficiency, reduce carbon emissions, and provide job opportunities to stable local economy. The percentage of localized purchasing amount of raw materials is over 90%.
Localized purchasing amount of raw materials
90
%
Percentage of Localized Purchasing for Display Business / Solar Business
Display Business
Taiwan Localized / Non-localized Purchasing
China Localized / Non-localized Purchasing
Solar Business
Taiwan Localized / Non-localized Purchasing
Regularly share market information and materials supply-demand trend with supply chain partners. Establish a cooperative mechanism for material shortage risk to improve the entire supply chain flexibility.
Globalization of AUO supply chain means that there is a risk of material shortage due to disruptions in each local supply chain.
completion rate of supply chain production site map
100
%
Supply risk
Cultivate partnerships with suppliers and regularly share market trends, material delivery status, and inventory status with suppliers. AUO adopts a diversified purchasing model to reduce the dependence on single sources; we increase the number of qualified suppliers to reduces the structural risk of materials shortages.
Demand risk
Materials shortage risks are regularly mapped so that sales can work with the customer to assess future demand in advance. Strategic inventory can be well-built up through catching the raw materials demand and risk evaluation.
Risk Management of Natural Disasters – Emergency Response Mechanism
- 2015 Meinong Earthquake
- 2016 PCB plant fire/ earthquakes in Japan (Kumamoto, Tottori, Fukushima)
- 2017 Pohang earthquake in Korea
Conduct yearly supply chain risk evaluation with global standards, encourage suppliers to follow social responsibility declarations to commit RBA
AUO formulate our Supplier Code of Conduct according to RBA auditor standards which examines five principal areas including of Labor, Health and Safety, The Environment, Ethics, and Management Systems. Suppliers are managed through on-site audits, document reviews, and employee interviews by our audit team consisted of MM, SQE, ESH, and HR departments. Suppliers will be filtered by specific criteria; once the common deficiencies are found among the suppliers, we will launch the related mentoring classes and share to all suppliers to leverage resources.
completion rate of yearly risk assessment
100
%
Screening Criteria for Annual RBA Audit
Analyze the raw materials of products through Conflict Mineral Material Management System to filter material which contains metal elements, and then enforce Conflict Minerals Verification Platform by procurement system.
To ensure all suppliers are properly executing the conflict minerals management, AUO issue Conflict Minerals Management Policy and manage our supplier through audit activities so as to reach AUO’s requirements. Combined with current orders and material receiving information, the company names, locations, and also the national origin of minerals of our oil refinery are collected as a requirement to be applied on our conflict minerals verification e-platform survey. All Gold (Au), Tantalum (Ta), Tin (Sn) and Tungsten (W) minerals have been confirmed as coming from non-conflict regions.
liance with RMA
100
%
CSR Co-prosperity Conference
CSR Co-prosperity Conference
AUO regularly holds CSR Growth Partner Conferences, inviting domestic and foreign suppliers to gather together to share industry strategies and trends, condense common supply chain goals, respond to the United Nations sustainable Development Goals SDGs, and jointly create a CSR ecosystem.
