Stakeholder Engagement

Stakeholder Engagement

The 9 Key Stakeholders Channel of Communication

 

 
  • Contact: Spokesman David Chang (TEL: 03-500-8800)
  • Outside communication mailbox:info@auo.com

Engagement Plan Results

 

Through multiple channels, opinions and feedback were collected in order to realize sharing and collaboration with stakeholders. The committees report the results to the Board of Directors in the beginning of the year annually.It includes the key issues who Stakeholders concerned and what AUO’s action plans.

Build internal consensus

   
 

Through internal meetings and trainings, sharing the CSR outcomes and an interactive manual, we built consensus.
 

Stakeholders

9   

Spokesperson

65   

Focus on material issues

   
 

Through a questionnaire, we identified the CSR issues of concern and analyze their levels of concern and impact.
 

Questionnaires

334   

Issues

9   

External interactive consultations

Focus on the management of 9 major stakeholder categories to understand the overall perception and friendliness level (rated out of five points).

Satisfaction with the agreement

4.54   

Meeting Sessions over

1000   

Investor Relations

 

Financial results and investor conference related materials are disclosed on the Company's website on a regular basis for investors' reference. In-time disclosures could enhance the transparency of our operations, providing investors a clearer picture of the Company's business directions.


Customer Relations

 

Deliver on time high-quality green products and services that establish the mutual benefit with customers


Sustainable Supply Chain

 

AUO always embraces CSR and highly respect the relationship of sustainability value chain between suppliers and AUO. Through advocacy, sharing, mentoring and role-models establishing, we improve supply chain performance in the economic, social, and environmental dimensions so as to reach a CSR eco-system with co-prosperity.


Investor Relations

 
  • Financial results and investor conference related materials are disclosed on the Company's website on a regular basis for investors' reference. In-time disclosures could enhance the transparency of our operations, providing investors a clearer picture of the Company's business directions.
  • Our Company has a spokesperson, a deputy spokesperson, investor relations and securities management department, so to maintain accessible communications and good interactions with investors.


Customer Relations

 
Deliver on time high-quality green products and services that establish the mutual benefit with customers
 

Quality has always been AUO’s core competitive strengths. One of the goals of our corporate operation is to satisfy the needs and expectations of our customers and stakeholders. Through the customer-oriented processes, relevant support procedures and organizational management processes to earn the recognition and become one of the world’s leading companies.

 
Support Process Management



 




 

AUO's company online services provide customer consultation and support, including after-sales services and information related to returns and exchanges.

 
2021 2022 2023
Percentage of customers using online customer service 100% 100% 100%

Sustainable Supply Chain

 

AUO always embraces CSR and highly respect the relationship of sustainability value chain between suppliers and AUO. Through advocacy, sharing, mentoring and role-models establishing, we improve supply chain performance in the economic, social, and environmental dimensions so as to reach a CSR eco-system with co-prosperity.

 

Supplier Support” is the platform that AUO and suppliers are able to mutually share information. It accelerates the efficiency of communication and disclosure of information is transparency.




 

Responsible Supply Chain




 

CSR Co-prosperity Conference

 

AUO regularly holds CSR Growth Partner Conferences, inviting domestic and foreign suppliers to gather together to share industry strategies and trends, condense common supply chain goals, respond to the United Nations sustainable Development Goals SDGs, and jointly create a CSR ecosystem.


ESG
Go Beyond CSR,
Create Shared Values