Stakeholder Engagement
The 9 Key Stakeholders Channel of Communication
Government Academics
Suppliers
Customers
Investors
Students
NGOs
Media
Employees
Communities and Neighborhoods
Material Topics of Concern
Energy management, occupational safety and health, talent recruitment and retention, human rights and labormanagement relations, social engagement
Communication topics
- Technology R&D
- Health and Safety
- Industry-university Collaboration
- Policy engagement
- Human rights issues
Communication Channels and Frequency
- Expert consultation meetings (irregularly)
- Conferences (irregularly)
- External communications mailbox (irregularly)
Key Achievements in 2025
- Conducted more than 330 industry
- Launched an industry-university collaboration program to promote the cultivation and development of forward-looking talent
- Actively collaborated with government units on feild education by sharing experiences in fire safety, environmental protection, health and safety, and emergency response
Material Topics of Concern
Supply Chain Management, Business Integrity, Technological Innovation and Market Strategy, Information Security and Privacy Protection, and Occupational Safety and Health
Communication topics
- Net-zero Emissions
- Circular Economy
- Business Risks
- Supply Chain Management
Communication Channels and Frequency
- Co-prosperity courses (quarterly)
- Project meetings (irregularly)
- Supplier audits (annually/irregularly)
- SCM CSR Portal(irregularly)
- Complaints mailbox (irregularly)
Key Achievements in 2025
- Hosted the 2025 Creating Shared Value Conference attended by 119 suppliers
- Expanded the circular economy supply chain to include 85 vendors
- Plastic neutrality rate of 82% in the supply chain
- Hosted 7 Creating Shared Value courses
Material Topics of Concern
Energy Management, Circular and Clean Production, Sustainable Product, Risk and Crisis Management, Supply Chain Management, and Information Security and Privacy Protection
Communication topics
- Sustainable Products
- Circular Economy
- Green Electricity Procurement
Communication Channels and Frequency
- Customer satisfaction surveys (annually)
- Project meetings (monthly)
- Customer service website system (irregularly)
- Customer audits (irregularly)
Key Achievements in 2025
- Customer satisfaction rating of over 94%
- Collaborated with customers on the development of product cycles, carbon footprints, and renewable energy strategies through more than 200 engagements
- Recognized as the HP "Sustainable Impact Champion," demonstrating our green innovation and cooperation capabilities
Material Topics of Concern
Sustainability Governance Operations, Risk and Crisis Management, Technological Innovation and Market Strategy, Stakeholder Engagement, and Climate Change
Communication topics
- Transformation Strategy
- Sustainability Performance
- Green Electricity Procuremnet
- Risk Communication
Communication Channels and Frequency
- Annual Shareholders Meeting (annually)
- ESG Roadshow (annually)
- Quarterly Investor Conferences (quarterly)
- AUO website – investors section (irregularly)
- External mailbox (irregularly)
Key Achievements in 2025
- Ranked in the top 5% of the 10th Taiwan Stock Exchange Corporation Corporate Governance Evaluation
- Business achievements of the Three-Pillar transformation strategy
- More than 270 engagements were conducted to actively communicate AUO's ESG performance with investors and banks
Material Topics of Concern
Technological innovation and market strategy, talent recruitment and retention, diversity and equal opportunity, human rights and labor relations, stakeholders
Communication topics
- Industry Internship
- Recruitment and Welfare
- Brand Image
Communication Channels and Frequency
- A+ Internship (annually)
- Campus recruitment (annually)
- GOLF platform (irregularly)
- Industry-university collaboration (irregularly)
Key Achievements in 2025
- Campus recruitment and career expos are used to communicate brand image and attract quality talent
- A+ Internship enters its 22nd intake
- Continued to promote the GOLF program to accelerate student alignment with the industry
Material Topics of Concern
Stakeholder Engagement, Sustainability Governance Operations, Technological Innovation and Market Strategy, Circular and Clean Production, and Social Engagement
Communication topics
- Environmental Education Promotion
- Popular Science Education Promotion
- Corporate Philanthropy
Communication Channels and Frequency
- Project meetings (annually)
- External conferences (irregularly)
- AUO Foundation (irregularly)
- External communications mailbox (irregularly)
Key Achievements in 2025
- Partnered with 12 NGOs to raise NT$3.54 million for the WISH Foundation
- AUO Foundation marks 10th year of support for "Taiwan Science Train
Material Topics of Concern
Technological innovation and market strategy, talent recruitment and retention, diversity and equal opportunity, human rights and labor relations, stakeholders
Communication topics
- Business Performance
- Biaxial Transformation Strategy
- ESG Branding
Communication Channels and Frequency
- Exhibitions (annually)
- Press conferences (irregularly)
- Press releases (irregularly)
- Social media (irregularly)
Key Achievements in 2025
- Over 130 ESG-related media reports and news exposures
- Diverse external interactions and brand management generated 217 social media interactions
- Actively participated in more than 8 exhibitions to communicate product sustainability philosophy and values
Material Topics of Concern
Business integrity, diversity and equal opportunity, human rights and labor-management relations, information security and privacy protection
Communication topics
- Employee Welfare
- Charitable Activities
- Information Security Management
Communication Channels and Frequency
- Internal publications (semiannually)
- Welfare committee (quarterly)
- Business brie ngs (quarterly)
- Labor-management meetings (monthly)
- Internal communication mailbox/Consultation hotline (irregularly)
- Club activities (irregularly)
- Questionnaire surveys (irregularly)
Key Achievements in 2025
- Convened 4 labor-management relations meetings
- Convened 4 Welfare Committee meetings
- Company club took part in the Wish Program, mountain cleanup, coastal cleanup, and other charitable activities
Material Topics of Concern
Circular and Clean Production, Water Resource Management, Sustainable Product, Biodiversity, Climate Change, Occupational Safety and Health, and Social Engagement
Communication topics
- Environmental Education Promotion
- Popular Science Education Promotion
- Field Environmental Communication
Communication Channels and Frequency
- Project meetings (annually)
- Regular on-site compassionate visits (irregularly)
- Community engagement events (irregularly)
- Factory complaints hotline (irregularly)
- External communications mailbox (irregularly)
Key Achievements in 2025
- Took part in more than 130 community cooperation and communication sessions
- Collaborate with local school teachers to develop environmental education courses on water resources, net zero, and other information.
- Contact: Spokesman David Chang (TEL: 03-500-8800)
- Outside communication mailbox：info@auo.com
Engagement Plan Results
Through multiple channels, opinions and feedback were collected in order to realize sharing and collaboration with stakeholders. The committees report the results to the Board of Directors in the beginning of the year annually.It includes the key issues who Stakeholders concerned and what AUO’s action plans.
Build internal consensus
Through internal meetings and trainings, sharing the CSR outcomes and an interactive manual, we built consensus.
Stakeholders
9
Focus on material issues
Through a questionnaire, we identified the CSR issues of concern and analyze their levels of concern and impact.
Questionnaires
348
Issues
10
External interactive consultations
Focus on the management of 9 major stakeholder categories to understand the overall perception and friendliness level (rated out of five points).
Satisfaction with the agreement
4.66
Meeting Sessions over
1700
Investor Relations
Financial results and investor conference related materials are disclosed on the Company's website on a regular basis for investors' reference. In-time disclosures could enhance the transparency of our operations, providing investors a clearer picture of the Company's business directions.
Customer Relations
Deliver on time high-quality green products and services that establish the mutual benefit with customers
Sustainable Supply Chain
AUO always embraces CSR and highly respect the relationship of sustainability value chain between suppliers and AUO. Through advocacy, sharing, mentoring and role-models establishing, we improve supply chain performance in the economic, social, and environmental dimensions so as to reach a CSR eco-system with co-prosperity.
Investor Relations
- Financial results and investor conference related materials are disclosed on the Company's website on a regular basis for investors' reference. In-time disclosures could enhance the transparency of our operations, providing investors a clearer picture of the Company's business directions.
- Our Company has a spokesperson, a deputy spokesperson, investor relations and securities management department, so to maintain accessible communications and good interactions with investors.
Customer Relations
Deliver on time high-quality green products and services that establish the mutual benefit with customers
Quality has always been AUO’s core competitive strengths. One of the goals of our corporate operation is to satisfy the needs and expectations of our customers and stakeholders. Through the customer-oriented processes, relevant support procedures and organizational management processes to earn the recognition and become one of the world’s leading companies.
Support Process Management
AUO's company online services provide customer consultation and support, including after-sales services and information related to returns and exchanges.
| 2022 | 2023 | 2024 | 2025 | |
|---|---|---|---|---|
| Percentage of customers using online customer service | 100% | 100% | 100% | 100% |
Sustainable Supply Chain
AUO always embraces CSR and highly respect the relationship of sustainability value chain between suppliers and AUO. Through advocacy, sharing, mentoring and role-models establishing, we improve supply chain performance in the economic, social, and environmental dimensions so as to reach a CSR eco-system with co-prosperity.
“Supplier Support” is the platform that AUO and suppliers are able to mutually share information. It accelerates the efficiency of communication and disclosure of information is transparency.
Responsible Supply Chain
Give priority to local suppliers reduce carbon emissions and provide job opportunities to stable local economy.
Suppliers are the key factors for AUO sustainable development. As for our procurement strategy, we give priority to local suppliers to speed up the production efficiency, reduce carbon emissions, and provide job opportunities to stable local economy. The percentage of localized purchasing amount of raw materials is over 90%.
Localized purchasing amount of raw materials
over
90
%
Percentage of Localized Purchasing for Display Business / Solar Business
Display Business
TW Localized / Non-localized Purchasing
CN Localized / Non-localized Purchasing
Solar Business
TW Localized / Non-localized Purchasing
Regularly share market information and materials supply-demand trend with supply chain partners. Establish a cooperative mechanism for material shortage risk to improve the entire supply chain flexibility.
Globalization of AUO supply chain means that there is a risk of material shortage due to disruptions in each local supply chain.
completion rate of supply chain production site map
100
%
Supply risk
Cultivate partnerships with suppliers and regularly share market trends, material delivery status, and inventory status with suppliers. AUO adopts a diversified purchasing model to reduce the dependence on single sources; we increase the number of qualified suppliers to reduces the structural risk of materials shortages.
Demand risk
Materials shortage risks are regularly mapped so that sales can work with the customer to assess future demand in advance. Strategic inventory can be well-built up through catching the raw materials demand and risk evaluation.
Risk Management of Natural Disasters – Emergency Response Mechanism
- 2015 Meinong Earthquake
- 2016 PCB plant fire/ earthquakes in Japan (Kumamoto, Tottori, Fukushima)
- 2017 Pohang earthquake in Korea
Conduct yearly supply chain risk evaluation with global standards, encourage suppliers to follow social responsibility declarations to commit RBA
AUO formulate our Supplier Code of Conduct according to RBA auditor standards which examines five principal areas including of Labor, Health and Safety, The Environment, Ethics, and Management Systems. Suppliers are managed through on-site audits, document reviews, and employee interviews by our audit team consisted of MM, SQE, ESH, and HR departments. Suppliers will be filtered by specific criteria; once the common deficiencies are found among the suppliers, we will launch the related mentoring classes and share to all suppliers to leverage resources.
completion rate of yearly risk assessment
100
%
Screening Criteria for Annual RBA Audit
Analyze the raw materials of products through Conflict Mineral Material Management System to filter material which contains metal elements, and then enforce Conflict Minerals Verification Platform by procurement system.
To ensure all suppliers are properly executing the conflict minerals management, AUO issue Conflict Minerals Management Policy and manage our supplier through audit activities so as to reach AUO’s requirements. Combined with current orders and material receiving information, the company names, locations, and also the national origin of minerals of our oil refinery are collected as a requirement to be applied on our conflict minerals verification e-platform survey. All Gold (Au), Tantalum (Ta), Tin (Sn) and Tungsten (W) minerals have been confirmed as coming from non-conflict regions.
liance with RMA
100
%
CSR Co-prosperity Conference
CSR Co-prosperity Conference
AUO regularly holds CSR Growth Partner Conferences, inviting domestic and foreign suppliers to gather together to share industry strategies and trends, condense common supply chain goals, respond to the United Nations sustainable Development Goals SDGs, and jointly create a CSR ecosystem.
